Annual maintenance (AMC) and support

Systems keep working when someone looks after them. Our annual maintenance contracts cover CCTV, networks, Wi-Fi, servers, access control and PA, with preventive visits, fault calls and a report after every visit.

  • AMC
  • Preventive
  • Support

What’s included

  • Preventive visits on an agreed schedule
  • CCTV: camera cleaning and focus, recording checks and hard disk health
  • Networks and Wi-Fi: firmware updates, logs and coverage checks
  • Servers: updates, backup checks and storage health
  • Access control, PA and boom barriers: function and safety tests
  • UPS battery checks
  • Fault calls by phone, WhatsApp or email, with response times in the contract
  • A short report after every visit

How we deliver

  1. Audit We inspect what you have and note anything that needs fixing first.
  2. Agree We agree the scope, visit schedule and response times.
  3. Fix Urgent problems found in the audit are fixed.
  4. Visit Preventive visits follow the schedule, with a checklist for each system.
  5. Respond Faults are logged and fixed within the agreed times.
  6. Report You get a report after every visit and a yearly summary.

Find problems before they find you

Most CCTV failures are discovered when someone needs footage that was never recorded. A preventive visit checks that every camera records, every disk is healthy and every backup restores, before anything is needed.

One contract for every system

If we installed your cabling, cameras, network and access control, one AMC can cover them all, with one number to call. We also take over systems installed by others, after an initial audit.

Clear terms

Your contract lists what is covered, how often we visit, how quickly we respond and which parts are included. No surprises when something breaks.

What affects the price

Every quote is built from your site. These are the things that change the number.

  • The systems covered
  • How often we visit
  • Labour-only or comprehensive cover
  • The response times you need

Questions we often get

Do you maintain systems installed by others?

Yes. We start with an audit, fix what needs fixing, and then cover the system under the AMC.

How quickly do you respond?

Response times depend on the system and your location, and are written into the contract.

Are spare parts included?

That depends on the contract. We offer labour-only and comprehensive options, and explain the difference in the quote.

Can we report faults on WhatsApp?

Yes. Report a fault by phone, WhatsApp or email, and we log every call.

Related services

  • Structured cabling

    CAT6 and CAT6A data cabling, I/O points, patch panels and racks. Every cable labelled at both ends and tested before handover.

    • CAT6
    • CAT6A
    • I/O
    • Racks
  • Network design and configuration

    LAN design, managed switches, VLANs, PoE, routers and SD-WAN. Networks set up properly, documented and handed over.

    • LAN
    • VLAN
    • PoE
    • SD-WAN
  • Wi-Fi installation

    Business Wi-Fi planned for coverage, not guesswork. Access points, controllers, guest access and roaming for offices, campuses and hotels.

    • AP
    • Controller
    • WPA3
    • Guest

Planning an ELV package? Send us your drawings and BOQ.

We reply with a clear scope and a quote. If you do not have drawings yet, we will visit the site and work it out with you.